Return and Refund

How long will it take for my return to be processed?

If you have returned your order to us via the post, it takes approximately 7 - 14 days for your return to be processed. Please rest assured that once your return is next in the queue, a member of the returns team will contact you by email. Please ensure this email has not gone in your junk/spam folder.

If we have not contacted you within 14 days, we may be slightly busier than usual. However, feel free to drop us an email with your tracking number so that we can ensure it was delivered back to us.

Will I get a refund for my delivery charge when I return my item?

If you return your full order, your delivery charge will be refunded as well as your product costs.  We aim to credit your original method of payment within 7-10 working days of you returning products to us. For further details of how to return products to us please visit our Exchanges & Returns policy.

 *The express shipment fee is not refundable.

 How can I make a return?

 To return your items, you can post it back to us. To do this, simply downloads our returns form from our T&Cs page. Fill it out and include inside your package so we can process your return.

Select your returns method:

Return portal:

Log in to your account.

Select which products you want to return.

Please select the reason for return.

Please check your return information and click the SEND button.

You will receive a free return label by email. 

Download and print the return label.

Make sure all items to be returned are in original condition and packaging (including the label).

Pack all the products to be returned (including gifts) together with the return form in the package and stick the return label on it.

You can use the original box (please make sure to remove all other labels and stickers from the box).

Please note that your return cannot be processed without the return form.

After receiving the return, it will be inspected as soon as possible.

If the return is approved for a refund, we will debit the amount on the same business day and credit the customer's account within 3 to 5 business days (this may vary depending on the banking institution).